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Frequently Asked Questions

What is Akos?

Akos is a revolutionary telemedicine company providing patients virtual access to board-certified physicians 24/7/365. Simply download the Akos app to your smartphone or tablet and you can have a virtual consultation with a physician in minutes.

When is Akos available for physician consultations?

Akos is available 24/7/365. If you have access to a smartphone or tablet, you can have a virtual consult with a board certified physician anytime, anywhere.

How do I contact Akos?

Simply download the Akos app to your smartphone or tablet. Our Akos app is available for download on the App Store and the Google Play. With just a few clicks to set up your account, you can have a virtual consult with a doctor in minutes.

Is Akos safe and private?

Confidentiality is a top priority for Akos. Our app has been designed on a HIPAA-compliant platform so you can rest assured your information is securely and privately stored.

Is Akos available nationally?

We currently operate in Arizona. We will soon expand nationally. Check our website for updates on our coverage.

How are the physicians in your network selected?

Each of our physicians undergo a rigorous credentialing process based upon guidelines set by the National Committee for Quality Assurance (NCQA). All physicians in the Akos Preferred Provider Network are board-certified, licensed and credentialed.   All Akos physicians have completed our Akos comprehensive training program.

What medical conditions do you treat?

Our physicians can diagnose and treat a wide range of non-emergency medical conditions. Click here for a list of common conditions treated.

Can I choose the physician I want to speak with?

You will first speak with a care coordinator who will confirm your medical history and assess your symptoms. The care coordinator will determine if your condition can be treated by a virtual consultation. The care coordinator will select the best physician to treat your medical condition.

Can your physicians prescribe medication?

When medically necessary, Akos physicians are able to prescribe a wide range of medications to treat your condition. Akos physicians do not prescribe or renew a prescription for controlled substances regulated by the U.S. Drug Enforcement Agency that have been designated as U.S. controlled substances. Click here to view a list of controlled substances. In addition, Akos physicians will not prescribe or renew large quantities of medications for any condition.

Can I choose the pharmacy if I need a prescription?

If our physician determines a medication is medically necessary, they can write a prescription for non-narcotic medications which will be sent electronically to the pharmacy of your choice.

What if I need more than 15 minutes?

Once your call with our physician reaches 13 minutes, you will be alerted. An option to add time in 5-minute increments will be available at a reduced rate of $10. You will not be charged for your time with our care coordinator and this assessment is not included in the 15-minute consult. The 15-minute consult begins once our physician joins the call.

Can medical forms, such as work/school excuses be provided?

Our physicians are able to provide simple forms such as work/school excuses or return to work/school documents as clinically appropriate.

What if my condition cannot be treated by Akos?

If for any reason your condition falls outside the scope of what Akos covers, a care coordinator will direct you to a preferred healthcare center in your area, so you can get the immediate care you need.

How do I update my account information or reset my password or PIN?

You can update your account information, password or PIN under “My Account” from the main menu in the app.

Can I change my email address that I use to log in?

Your patient profile is connected to the email address that was used to create the account. For security reasons, you cannot change the email address assigned to the profile. You will need to create a new account in order to change your email address.

How do I update my medical history?

You can update your medical history under “My Health” from the main menu in the app.

How much does Akos cost?

Akos saves you more than time. We save you money. Our flat fee of $49 for a 15-minute consult with our board-certified physician is lower than the average copay or urgent care fee. There are no surprise costs or hidden fees. Need more time? No problem. You can add more time in 5-minute increments for a reduced rate of $10.

Will I be charged if the care coordinator determines that my condition cannot be treated by a virtual consult?

If your care coordinator determines that your medical condition falls outside the scope of a virtual consult and refers you to an ER, urgent care or a doctor’s office, you will not be charged for the assessment.

What payment methods are accepted?

Akos accepts payment from FSA, HSA, and HRA accounts, as well as all major debit and credit cards.

Does Akos accept medical insurance?

Akos does not currently accept medical insurance. However, you can pay for the fee with your HSA account.

Do I need WiFi to use Akos?

Although we do recommend you use WiFi for the best possible experience, it is not required to contact Akos.

What if my connection is poor?

If you do experience connection issues, you can select to have a voice only consult which should improve your connection.

Can I get assistance setting up my account?

Our Member Service Team is available 24/7/365 to assist patients. We are happy to assist in setting up your account.

How do I find your app in the App Store and Google Play?

Search using the term Akos on the Apple App Store or the Google Play Store or you can click the links below.

Is Akos satisfaction guaranteed?

Patient satisfaction is a top priority for Akos. We also strive to continually improve the patient experience. We welcome your feedback, both positive or otherwise. Following each consult, you will have the opportunity to rate Akos and your physician. These ratings are published on our app and website. Our patients are also sent a satisfaction survey to evaluate their experience. These results are reviewed for quality assurance and used as part of our continuous improvement process. We also encourage patients to contact our Member Service Team at any time with questions, comments or feedback.

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